FAQ

1. How can I contact Ralvoniquea?
You can reach us anytime by emailing support@ralvoniquea.shop or calling +1 910-474-0490. Our customer service team is happy to assist you with any questions or concerns.

2. What are your shipping options and costs?
We offer free standard shipping on orders over $66. For orders under $66, standard shipping costs $7.10, and expedited shipping is available for $12.30.

3. Do you ship internationally?
Currently, we only ship within the United States. We hope to expand internationally in the near future.

4. What is your return policy?
We accept returns on most items within 30 days of purchase. Items must be unused, in original packaging, and in resalable condition. Some exclusions apply.

5. How do I return an item?
Please contact our support team at support@ralvoniquea.shop to initiate a return. We will provide detailed instructions and a return authorization.

6. When will I receive my refund?
Refunds are processed within 7-10 business days after we receive and inspect the returned item.

7. Can I exchange an item?
We do not offer direct exchanges. Please return the original item for a refund and place a new order.

8. How do I track my order?
Once your order ships, you will receive a tracking number via email to monitor the shipment status.

9. How can I cancel my order?
If you need to cancel an order, please contact us as soon as possible. If the order has already shipped, you will need to follow the return process.